Lu Lu's Club Information
As a member of Lu Lu's Club, you will have access to exclusive rewards, regular offers, and events. Our club is a haven for those who love to celebrate loved ones in their life with a gift, and for those who love a cheeky slice of cake.
We've crafted perks and freebies to satisfy you all year round as well as regular blog topics to help you become a gift giving extraordinaire. Our club is here to enhance your experience with us whether you're coming in for a tea and a scone or for a gift for someone special, with Lu Lu's Club you get the best of both worlds.
Rewards
The Treehouse Tearoom
- Free cake every year on your birthday.
- Presale access to all our events throughout the year.
- Free drink loyalty card
Lu Lu's Gift Company
- £5 off + free goodie bag when you spend at least £30 on your birthday.
- Free engraving every 10 orders
- Lifetime free gift wrapping for gold tier members
As well as
- Member only giveaways
- Regular offers for members only
- Prize draws
T&Cs
- One free cake on your birthday is valid on any cake up to the value of £3
- When claiming free birthday cake, customer criteria will be checked if offer is still valid.
- Minimum spend to unlock birthday offers in Lu Lu's is £30. Minimum spend must be reached to receive £5 off and goodie bag.
- Goodie bag has a minimum value of £5 based on RRP.
- You have a period of 14 days after the members birthday email is sent to claim birthday offers.
- Presale tickets will be sent out via email a week before the event is posted for the public. Members must contact us before the event goes live to access presale tickets. Tickets will not be reserved for members after the event is posted to the public.
- When booking events through presale, your customer criteria will be checked to see if you qualify for presale tickets.
- Your free engraving is redeemable after ten orders. Both in-store and online orders are valid.
- A free engraving after ten orders applies to only one item purchased from Lu Lu's.
- Free engravings can be collected over time they don't have to be redeemed instantly.
- The order count to qualify for free engravings starts when you become a member.
- Gold tier member status is granted after one continuous year of membership with Lu Lu's Club.
- A lifetime of free gift wrapping will be available to members in store or online. For online orders, free gift wrapping will be available through a discount code. Discount codes are non-transferable. Customer criteria for free gift wrapping will be checked upon order fulfillment.
- An email will be sent once you reach gold status. This email will include the discount code to utilise our in-house gift wrapping service.
- In-house gift wrapping exclusively applies to purchases made in Lu Lu's with a gold member account.
- Member only giveaways have to be entered manually.
- Member only giveaway winners will be chosen at random.
- To enter prize draws, members must fill out surveys sent via email.
- Prize draw winners will be picked at random.
- Reasonable efforts will be made to contact winners for prize draws and giveaways, if winners do not claim prizes in store within 14 days we reserve the right to offer the prize to the next eligible person. Prizes are non-transferable and non-refundable. No cash alternatives.
- Drink loyalty cards are available only in store.
- Drink loyalty cards limit to one stamp per transaction.
- Drink loyalty cards require 8 stamps to redeem.